Console Technician (it)

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205 & 206, 5/8 Block 4A, 2nd Floor, Eco Space Park, Newtown,, India
Job Detail
  • Industry:
    IT - Software
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Kolkata, India
  • Minimum Education:
  • Minimum Experience:
    1 Year
  • Apply By:
    Feb 28, 2019
  • Job Posting Date:
    Feb 23, 2019
Job Description

Job Description:
            a) Provides day-to-day technical support to employees for network infrastructure and
            internal desktop systems software and hardware. Installs, configures and
            troubleshoots desktop systems, workstations, servers and network issues in a
            heterogeneous environment.
            b) Maintains passwords, data integrity and file system security for the desktop
            c) Communicates highly technical information to both technical and nontechnical
            personnel. Recommends hardware and software solutions, including new acquisitions
            and upgrades.
            May participate in development of information technology and infrastructure projects.
            May conduct training programs designed to educate an organization's computer users
            about basic and specialized applications
            May be internal or external, client-focused, working in conjunction with Professional
            Services and outsourcing functions. May include  company-wide, Web-enabled
            Remote Support Engineer is responsible for the remote deployment of apps -
            technical delivery, support and management of desktop and laptop computers, PDAs,
            printers, video conferencing facilities and application services where necessary.
Job Role:
            Provide second remote level support to end users .
            Provide troubleshooting and technical support via phone, web based tools and email.
            Advise customers regarding the Thomson Reuters desktop, applications and address
            specific user issues.
            Responsible for taking service requests or incident tickets from the helpdesk and look
            after these request through to closure.
            Ensures that proper notification or advice related to the problem is provided to the
            helpdesk or the end-user.
            During problem escalations, act as a liaison between customers and Tier 3 support.
            1. Operating system knowledge.
            2. Desktop Support knowledge is a must
            3. Remote Access experience is a must (Log me in, AMYY, Team Viewer)
            4. Good communication in English.
            1. Microsoft certified required.
            2. Minimum 1.5 year experience.
            3. Candidate must be flexible with Rotational shift
            1. Pick and drop available.
            2. Complementary lunch/dinner.
            3. Referral bonus of Rs. 2000.
            Salary : upto 20K; hike of 20-30% for experienced candidates.
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Maven Infotech offers business process management solutions through dedicated IT consulting services. Today, we are witnessing a rapid transformation in the world of business, with IT taking over major aspects of business vertical management. Maven Infotech thoroughly analysis your business model and does provide consulting services on that basis.                
Contact Details: Contact with us between Monday to Friday 10:30a.m to 7:30p.m)on 6292145218/ 6292145222/ 6292145220/6292145219/ 6292145217/ 6292135700/ 6292135701
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