Krazymantra Fraud Investigation Officer Job

http://atalrojgar.com/company/krazy-mantra
krazy mantra
Gujarat  -  India
1 Current Job Openings

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Shyamal Cross Road, Satellite, Ahmedabad-380015, India
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    4
  • Job Type:
    Full Time
  • Salary:
    41000-50000
  • Job Location:
    Gujarat, India
  • Minimum Education:
    Mtech.
  • Minimum Experience:
    2 Years
  • Apply By:
    May 23, 2019
  • Job Posting Date:
    Jan 23, 2019
Job Description

Responsibilities include:


Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargebacks, Daily review and disposition of transactions flagged for investigation, Daily processing and documenting chargebacks, Continuously monitor the status of incoming orders requiring investigation,Utilize multiple internal email management applications to communicate with customers,Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns, Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends,Work with customer service to address customer questions and concerns regarding an investigation,Manage and respond to escalations from internal and external parties with proper urgency and effective communication, Strict adherence to security protocol regarding company and customer data and related communications



Preferred Skills and Qualifications 
2+ years of experience in Customer Service or Investigations Specialist role
1 year of experience relevant to risk management, fraud investigation, or financial analysis
Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred
Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external
Flexibility with full-time schedule, including shift assignments on weekends/evenings
Strong internet research, Microsoft Office (including Excel) experience and overall PC skills PREFERRED QUALIFICATIONS
Bachelor’s degree preferred
Knowledge of credit card processing, payment fraud investigation, prevention techniques, and chargeback processing
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Ability to work independently, react quickly, and solve problems, utilizing the available resources
Self-disciplined, diligent, proactive and detail oriented
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

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